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Module

Configuring a web chatbot

2 Topics

20 mins

In this module, you learn how to configure a web chatbot in Pega Customer Service™. In a live chat session, the customer interacts with a customer...

Module

Creating customer service data sources

1 Topic

10 mins

As you create more service cases you may find that you want to organize service cases by categories. Using categories makes it easier for customer...

Module

Integrating external data

2 Topics

20 mins

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

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