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Looking for instructor-led training?
1 hr 38 mins
At its core, Pega App Factory is a lightweight framework which runs on the Pega Platform which enables repeatable low-code development success in App...
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Prediction Studio is the dedicated workspace for data scientists to control the life cycles of predictions and the predictive models that drive them...
Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Instructor Led Training
Prepare for day-to-day engineering operations by learning how to perform system activities in the environments of your Pega Platform™ applications.
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