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Module

Configuring a web chatbot

  • 2 Topics

  • 20 mins

In this module, you learn how to configure a web chatbot in Pega Customer Service™. In a live chat session, the customer interacts with a customer...

Module

Creating customer service data sources

  • 1 Topic

  • 10 mins

As you create more service cases you may find that you want to organize service cases by categories. Using categories makes it easier for customer...

Module

Integrating external data

  • 2 Topics

  • 20 mins

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

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