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Authenticating customers using Digital Messaging

  • Module

    Authenticating customers using Digital Messaging

    2 Topics

    20 mins

    Visible to: All users
  • Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...

Automating workflow decisions

Automation package Deployment

Automation shapes in the Case Life Cycle

Automation techniques

Automation techniques and best practices

  • Module

    Automation techniques and best practices

    9 Topics

    1 hr 15 mins

    Pega Robotic Automation 21.1 Visible to: All users
  • Learn how to design and develop robotic automation by using best practices to simplify the development process. These techniques help you understand...

Basic interrogation

Basic robotic automations

Building a Data Model for Business Architects

Calculating fields using Decision tables

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