Search
Case Management Intermediate
-
Mission
Case Management Intermediate
5 Modules
5 Challenges
5 hrs 15 mins
-
Continue learning about Case Management using Pega Platform™.
End-to-end Pega Customer Decision Hub Implementation
-
Mission
End-to-end Pega Customer Decision Hub Implementation
22 Challenges
9 hrs 25 mins
-
The End-to-End Pega Customer Decision Hub Implementation mission presents a practical learning opportunity to build a Customer Decision Hub...
Pega Customer Service Case Management Edition
-
Mission
Pega Customer Service Case Management Edition
2 Modules
3 Challenges
1 hr 30 mins
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Pega Voice AI
-
Mission
Pega Voice AI
8 Modules
3 hrs 20 mins
-
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Preparation for 1:1 Customer Engagement Implementation
-
Mission
Preparation for 1:1 Customer Engagement Implementation
3 Modules
11 Challenges
7 hrs 10 mins
-
Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...