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Mitigating security risks
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Module
Mitigating security risks
4 Topics
1 hr 40 mins
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Securing an application and ensuring that the correct security is set up is important. Correct security entails making sure that users are actually...
Distributing work to robots
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Module
Distributing work to robots
6 Topics
40 mins
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One of the most crucial elements of using Pega Robot Manager is to ensure that unattended robots have the proper access to its work group and...
Documentary Requirements Management
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Module
Documentary Requirements Management
5 Topics
55 mins
Pega Client Lifecycle Management for Financial Services 8.7 -
Financial institutions are legally obligated to understand with who they are engaging in business, as well as the risks. Documentary Requirements...
Identifying duplicate Cases
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Module
Identifying duplicate Cases
1 Topic
10 mins
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Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.
Sending emails during Case processing
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Module
Sending emails during Case processing
1 Topic
15 mins
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Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...
eBusiness Services
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Module
eBusiness Services
4 Topics
40 mins
Pega Client Lifecycle Management for Financial Services 8.8 -
The eBusiness Services architecture improves automation and customer satisfaction by providing integration and business data layers to services such...
Pega Express introduction
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Module
Pega Express introduction
3 Topics
20 mins
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Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
The value of Pega applications
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Module
The value of Pega applications
2 Topics
15 mins
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Pega's customer engagement and industry applications can shorten the delivery time frame of your business application. By determining the differences...
Email bot cases and responses
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Module
Email bot cases and responses
2 Topics
25 mins
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
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Module
Email Manager portal
6 Topics
55 mins
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The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...