Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...

This module covers scenarios for resolving issues with Pega Customer Service for Constellation, providing guidance to the user on identifying the...

Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...

Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...

Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...

In most cases, you want to authenticate users when they log into an application to establish who they are and that they are actually who they say they...