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Preparation for 1:1 Customer Engagement Implementation

  • Mission

    Preparation for 1:1 Customer Engagement Implementation

    2 Modules

    7 Challenges

    5 hrs 5 mins

    Pega Customer Decision Hub 8.7 Visible to all users
  • Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...

Circumstancing

  • Module

    Circumstancing

    4 Topics

    55 mins

    Pega Platform 8.2 Visible to all users
  • Applications often need to customize behavior to match the needs of a specific situation or circumstance. For example, a call center may need to...

Circumstancing case processing

Creating a Pega Platform application

Creating a case from email

Debugging and performance

  • Module

    Debugging and performance

    11 Topics

    3 hrs

    Pega Platform 8.2 Visible to all users
  • Pega Platform™ provides tools to debug applications and evaluate application performance through performance statistics, events, and system logs...

Debugging system performance

Measuring system performance

Promoting rule reuse with relevant records

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