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Optimizing your next-best-action strategy
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Module
Optimizing your next-best-action strategy
3 Topics
30 mins
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Learn how to check the health of Pega Customer Decision Hub™ and improve the effectiveness of your next best actions.
Impact Analyzer, Scenario...
Deployment Manager application pipelines
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Module
Deployment Manager application pipelines
1 Topic
15 mins
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Familiarize yourself with the various application pipelines used in Pega Customer Decision Hub™ implementations to leverage the full power of change...
Configuring a coaching tip
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Challenge
Configuring a coaching tip
2 Tasks
15 mins
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You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Creating and writing into Stream Data Sets
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Challenge
Creating and writing into Stream Data Sets
3 Tasks
20 mins
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In the Sample application, a new Sample-Data-Transactions class is available with the following Data Model:
Field Type Description Transa...
Conducting an interaction
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Challenge
Conducting an interaction
4 Tasks
15 mins
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Sarah Connor needs help with her account and clarification in her transaction. She starts an interaction with a customer service representative (CSR)...
Updating a dialog
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Challenge
Updating a dialog
2 Tasks
15 mins
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As a manager, you want customer service agents to have more of a personal touch when communicating with customers. You want agents to use the customer...
Sending offer emails
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Challenge
Sending offer emails
5 Tasks
20 mins
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U+ Bank has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service...
The Data Model
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Module
The Data Model
4 Topics
50 mins
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Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...
Accessing sourced data in a Case
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Module
Accessing sourced data in a Case
5 Topics
1 hr 5 mins
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Configure the structure and refresh strategies for Data Pages to optimize the retrieving, refreshing, and persistence of data for Case processing.
Business use case: Cross-sell on the web extended
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Module
Business use case: Cross-sell on the web extended
1 Topic
15 mins
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Next-Best-Action Designer guides you through the creation of a Next-Best-Action strategy for your business. Learn about several use cases where hand...