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This assessment checks knowledge on more advanced configuration topics such as Mobility, Performance, and Authentication.
In this module, you learn how to configure a web chatbot in Pega Customer Service™. In a live chat session, the customer interacts with a customer...
As you create more service cases you may find that you want to organize service cases by categories. Using categories makes it easier for customer...
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
As a system architect, you have a requirement that an Open new account service case should be suggested when someone has a balance of greater to or...
As a system architect, you have a requirement to create a new tab to display the first name, last name, and mobile phone number for a contact in a...
You are configuring a Pega Customer Service™ application for U+ Bank. The bank wants to sign up high-value customers, those with a Customer Lifetime...
Passing Score: 65%
The Pega Certified Lead System Architect (PCLSA) certification program is intended for Pega Certified Senior System Architects (PCSSAs) with at least...
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