The Lead System Architect mission is an advanced mission for senior system architects who have passed LSA readiness are ready to take on the lead...

Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...

This assessment checks knowledge on more advanced configuration topics such as Mobility, Performance, and Authentication.

The design of background processing is crucial to meeting business service levels and automating process. Background processes must be carefully...

Artificial intelligence (AI) and robotic automation technology changes the way people work. AI and robotics both automate work, each in a different...

Coupled with automated unit tests and test suites, monitoring the quality of the rules is crucial to ensuring application quality before application...

A case is often assigned to a user to complete a task. For example, an employee expense requires approval by the manager of a cost center or a refund...

Load testing is an important part of preparing any application for production deployment. It helps identify performance issues that may only become...

Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...

The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...