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Accessibility foundations
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Module
Accessibility foundations
4 Topics
50 mins
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Learn about the basic concepts behind accessibility, disability, and the impact of inclusive design.
For Dragon Naturally Speaking users, leverage...
Accessibility in your project plan
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Module
Accessibility in your project plan
5 Topics
1 hr 5 mins
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Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...
Application security
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Module
Application security
2 Topics
30 mins
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Learn how to configure security policies to thwart attempts by malicious hackers to gain unauthorized access to Pega Platform™.
Managing application access
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Module
Managing application access
2 Topics
25 mins
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Learn how you can configure role-based access control by using the Persona access landing page and Access Manager. The Persona access landing page and...
Applying NLP for Case classification
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Module
Applying NLP for Case classification
1 Topic
10 mins
Pega Platform '24.1 -
Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Inviting users to an application
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Module
Inviting users to an application
1 Topic
10 mins
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Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.
Best practices for building accessibility into Pega applications
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Module
Best practices for building accessibility into Pega applications
5 Topics
1 hr 15 mins
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Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...
Building the customer analytical data model
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Module
Building the customer analytical data model
9 Topics
1 hr 55 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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Module
Building the Customer Insights Cache
9 Topics
1 hr 45 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Managing application access for Business Architects
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Module
Managing application access for Business Architects
2 Topics
30 mins
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User management is fundamental to the successful implementation of a Pega Platform™ application.
As a Pega Business Architect, in order to...