Search
Organization of work for robots
-
Module
Organization of work for robots
6 Topics
55 mins
Pega Robot Manager 8.8 -
Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...
Organization records
-
Module
Organization records
3 Topics
25 mins
-
Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...
Organizing your sales organization into territories
-
Module
Organizing your sales organization into territories
4 Topics
30 mins
-
A territory defines the hierarchical structure used to organize your sales team into groups. You can create and edit territories, assign operators to...
Outlook and Webex integration
-
Module
Outlook and Webex integration
2 Topics
12 mins
Pega Sales Automation 8.7 -
The Pega Sales Automation™ Outlook add-in leverages the Pega Intelligent Virtual Assistant (IVA), which uses sentiment analysis and natural language...
Parallel processing
-
Module
Parallel processing
4 Topics
40 mins
-
Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...
Sharing action details with third-party distributors
-
Module
Sharing action details with third-party distributors
2 Topics
30 mins
-
Sending outbound communications through email and SMS has its challenges, including various operational, security, and legal requirements. Sometimes...
Pega 1:1 Operations Manager overview
-
Module
Pega 1:1 Operations Manager overview
3 Topics
20 mins
-
Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega...
Pega approach to Discovery
-
Module
Pega approach to Discovery
2 Topics
20 mins
Pega Customer Service 8.8 -
Learn how to apply the Discover phase of Pega Express™ to approach customer service outcomes. Identify the desired business outcomes and Microjourneys...
Pega approach to Prepare
-
Module
Pega approach to Prepare
4 Topics
45 mins
Pega Customer Service 8.8 -
Discover how to prepare your team for your project and apply the Pega Express™ methodology to Pega Customer Service™. Learn how to a well conducted...
Pega Call introduction
-
Module
Pega Call introduction
3 Topics
25 mins
-
Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience...