As a customer service representative (CSR) you are tasked to handle interactions through various channels. In this challenge, you will conduct an...

Customers of U+ Bank initiate a chat session with a live CSR and request to make a payment. The expected outcome is that Messaging AI analyzes the...

The business wants to let customers open an account by using a digital messaging channel. The chatbots can handle this type of request and allow...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...

As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...

Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...

U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...

U+ Bank is reviewing chat services for its customers. The current Digital Messaging configuration has queues for Billing, General, and Technical...