Learn how to suggest tasks to customer service agents. You will learn how to configure dynamic suggestions using the Pega Customer Decision Hub.

Learn how to create help content using Pega Knowledge™. The help content is available to all customer service agents and can be directly associated...

Humans can effortlessly interpret a single tweet but are unable to parse a large volume of information efficiently. Businesses are exploring ways to...

Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...

You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...

U+ Bank is implementing cross-selling of their credit cards on the web by using Pega Customer Decision Hub™. The implementation team has set up the...

U+ Bank uses Pega Customer Decision Hub™ to personalize the credit card and mortgage offers that customers receive on its website. To optimize...

U+ Bank implements Customer Decision Hub™ to determine which credit card offer to show a customer on the bank's website. To reduce the number of...

U+ Bank uses Pega Customer Decision Hub™ to personalize the credit card offers that a customer receives on the U+ Bank website. The bank makes a...