Skip to main content

Challenge

Service-Level-Vereinbarungen durchsetzen

This content will be archived in 23 days.

Szenario

Sie entwickeln die Anwendung MyTown311 zur Erfassung und Verwaltung von Anfragen für städtische Dienstleistungen. Stellen Sie sicher, dass Reparaturen aufgrund von Serviceanfragen zeitnah geplant werden, indem Sie zum Assignment „Schedule repair“ ein Ziel (Goal) und eine Deadline hinzufügen.

In der folgenden Tabelle finden Sie die Anmeldedaten, die Sie zur Durchführung der Challenge benötigen.

Rolle Benutzername Kennwort
Application Developer author@mytown pega123!

Challenge-Schritte

Sie müssen zum Abschließen dieser Challenge Ihre eigene Pega-Instanz starten.

Die Initialisierung kann bis zu 5 Minuten dauern, bitte haben Sie Geduld.

Genaue Übungsschritte

1 Configure a service level agreement for the Schedule repair step

  1. In the App Studio navigation pane, click Case types > Service Request to display the Service Request case life cycle.
  2. In the Review stage, click the Schedule repair step to display the configuration pane on the right.
  3. In the configuration pane, click the Goal & deadline tab.
  4. From the Use Service-level agreement (SLA) drop-down, select Custom SLA to display the SLA configuration settings.
  5. Under Goal, in the Days field, enter 0.
  6. In the HH:MM:SS field, enter 00:15:00.
  7. In the Increase urgency by field, enter 25.
  8. Under the Action drop-down, select the Assignee check box to send a message to the assignee.
    Check assignee in the Goal section.
  1. Click Deadline to expand the deadline settings.
  2. Under Deadline, in the Days field, enter 0.
  3. In the HH:MM:SS field, enter 00:30:00.
  4. In the Increase urgency by field, enter 50.
  5. Under the Action drop-down, select the Assignee check box to send a message to the assignee.
    Check assignee in the Deadline section.
  1. Click Save to complete the configuration of the service level agreement.

2 Confirm your work (section not graded)

  1. In the Service Request case type, click Save and Run to run a new case and display the Report problem view.
  2. Click Done to advance the case to the Report problem view.
  3. Click No, advance the case to advance the case to the Identify location view.
  4. Click No, advance the case to advance the case to the Request updates view.
  5. Click No, advance the case to advance the case to the Schedule repair view.
  6. In the Schedule repair view, verify that the 14 minutes from now notification is displayed above Schedule repair.
  7. Under Schedule repair, verify that the DUE IN 29 MINUTES FROM NOW notification is displayed.
    Verify that the repair is scheduled
    Hinweis: The SLA intervals are displayed using only the largest time units configured and begin to count down as soon as the case is created. As a result, the intervals are displayed as 14 minutes and 29 minutes, rather than the configured 15 minutes and 30 minutes.


In den folgenden Missions verfügbar:

Wenn bei Ihrer Schulung Probleme auftreten, lesen Sie bitte die Pega Academy Support FAQs.

Thank you for your feedback.

100% fanden diesen Inhalt hilfreich

Möchten Sie uns dabei helfen, diesen Inhalt zu verbessern?

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice