Search
Application Development Intermediate
-
Mission
Application Development Intermediate
7 Module
7 Challenges
8 Std. 35 Min.
-
Take the next step in your journey towards mastering Application Development.
Email Bots for Pega Customer Service
-
Mission
Email Bots for Pega Customer Service
4 Module
3 Challenges
2 Std. 35 Min.
-
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Modular Enterprise Reuse Foundation
-
Mission
Modular Enterprise Reuse Foundation
4 Module
2 Std. 25 Min.
-
This mission presents the foundational knowledge required to understand Pega's guidance on enterprise reuse and modular business architecture best...
Pega Digital Messaging
-
Mission
Pega Digital Messaging
8 Module
6 Challenges
6 Std. 10 Min.
-
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...
Pega Email Bot Foundation
-
Mission
Pega Email Bot Foundation
4 Module
5 Challenges
4 Std. 25 Min.
-
Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...
Configuring chat queues and routing
-
Modul
Configuring chat queues and routing
5 Themen
40 Min.
-
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring Digital Messaging Manager
-
Modul
Configuring Digital Messaging Manager
8 Themen
1 Std. 10 Min.
-
The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Creating a Rule
-
Modul
Creating a Rule
5 Themen
45 Min.
-
Pega Platform™ generates application code in the background by using Rules that describe how the application functions. In App Studio, Rules are...
Creating a case from email
-
Modul
Creating a case from email
2 Themen
20 Min.
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Email bot cases and responses
-
Modul
Email bot cases and responses
2 Themen
25 Min.
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...