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Accessibility foundations
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Modul
Accessibility foundations
4 Themen
50 Min.
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Learn about the basic concepts behind accessibility, disability, and the impact of inclusive design.
For Dragon Naturally Speaking users, leverage...
Accessibility in your project plan
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Modul
Accessibility in your project plan
5 Themen
1 Std. 5 Min.
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Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...
Supporting agents with help content
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Modul
Supporting agents with help content
5 Themen
30 Min.
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Learn how to create help content using Pega Knowledgeâ„¢. The help content is available to all customer service agents and can be directly associated...
Achieving better results with Pega Sales Coach
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Modul
Achieving better results with Pega Sales Coach
1 Thema
10 Min.
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Pega Sales Coachâ„¢ uses AI to evaluate seller performance by analyzing distinct actions that a typical sales representative takes each day. Pega Sales...
Gaining insight into business efficiency
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Modul
Gaining insight into business efficiency
2 Themen
25 Min.
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Design reports to analyze Case data and provide insight into processes and workflows.
Enabling accessibility features in applications
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Modul
Enabling accessibility features in applications
1 Thema
20 Min.
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In Pega Platformâ„¢ applications, you can enable accessibility without reconfiguring the existing user interface (UI). For example, some users require...
Activities
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Modul
Activities
2 Themen
25 Min.
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Learn how to configure activities when appropriate to automate system tasks in Pega Platformâ„¢ applications. Additionally, discover when to use an...
Activities and Automations
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Modul
Activities and Automations
3 Themen
35 Min.
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Learn how to configure activities when appropriate to automate system tasks in Pega Platformâ„¢ applications. Discover when to use an Automation...
Adapters
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Modul
Adapters
5 Themen
30 Min.
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There are times within the Pega Platformâ„¢ when you cannot easily integrate Pega applications with other applications that are necessary to complete...
Adaptive analytics overview
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Modul
Adaptive analytics overview
4 Themen
35 Min.
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Pega Adaptive Decision Manager (ADM) is a component that allows you to build self-learning adaptive models that continuously improve predictions. ADM...