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Presenting suggestions for agents

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    Presenting suggestions for agents

    4 Themen

    35 Min.

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Saving data to a system of record

Simulating an external data source

Testing for accessibility

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    Testing for accessibility

    5 Themen

    1 Std. 20 Min.

    Visible to: All users
  • One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...

The Data Model

Validating data against a pattern

Validating data against business logic

Validating data in Dev Studio

Viewing data in memory

Web services

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