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Measuring system performance

Pega Customer Service performance considerations

  • Modul

    Pega Customer Service performance considerations

    3 Themen

    30 Min.

    Pega Customer Service 8.8 Visible to: All users
  • Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Presenting suggestions for agents

  • Modul

    Presenting suggestions for agents

    4 Themen

    35 Min.

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Reviewing log files

Web services

Validating data against a pattern

Accessing a Pega application using the Pega API

Adding a new property to an existing entity

Adding an external data source to a data type

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