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Working with Voice AI models

  • Modul

    Working with Voice AI models

    2 Themen

    15 Min.

    Pega Customer Service 8.8 Visible to: All users
  • You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...

Accessing PDF data with automations

  • Challenge

    Accessing PDF data with automations

    5 Aufgaben

    15 Min.

    Pega Robotic Automation 19.1 Visible to: All users
  • The billing department of the Astend Technology company receives invoices in PDF file format and must parse specific data to another system for proper...

Adding and configuring adapters

Adding framework components to a solution

Applying advanced automation techniques and best practices

  • Challenge

    Applying advanced automation techniques and best practices

    5 Aufgaben

    35 Min.

    Pega Robotic Automation 22.1 Visible to: All users
  • While running the Robotic Banking automation, you decide that reorganizing the project will improve efficiency and better align with best practices...

Attaching PDF files to a case

  • Challenge

    Attaching PDF files to a case

    2 Aufgaben

    10 Min.

    Pega Platform 8.8 Visible to: All users
  • InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...

Automating actions when a property value changes

Circumstancing Rules on a single variable

Circumstancing Rules on multiple variables

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