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Application development management
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Modul
Application development management
3 Themen
45 Min.
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Project team members use the Developer Assistant pane to organize work and Agile Workbench to create, view, and update user stories, bugs, and...
Best practices for keeping your Pega applications running smoothly
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Modul
Best practices for keeping your Pega applications running smoothly
3 Themen
25 Min.
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Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using My Pega Cloud, guardrails, and Pega...
Case Life Cycle design for Business Architects
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Modul
Case Life Cycle design for Business Architects
6 Themen
1 Std. 15 Min.
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As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...
Configuring common phrases for agents
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Modul
Configuring common phrases for agents
1 Thema
10 Min.
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Customizing the customer service user interface
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Modul
Customizing the customer service user interface
2 Themen
15 Min.
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Debugging application errors
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Modul
Debugging application errors
3 Themen
40 Min.
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Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.
Form autofill
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Modul
Form autofill
3 Themen
20 Min.
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Guiding a customer service agent with dialogs
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Modul
Guiding a customer service agent with dialogs
2 Themen
15 Min.
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Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Low-code defined
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Modul
Low-code defined
5 Themen
50 Min.
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Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
Pega Platform applications
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Modul
Pega Platform applications
4 Themen
30 Min.
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Design and build a Pega application to address real-life business needs using a low-code Pega Platform™ tool, such as Pega Platform: Community Edition...