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Accessing PDF data with automations
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Challenge
Accessing PDF data with automations
5 Aufgaben
15 Min.
Pega Robotic Automation 19.1 -
The billing department of the Astend Technology company receives invoices in PDF file format and must parse specific data to another system for proper...
Adding a duplicate Case search for BAs
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Challenge
Adding a duplicate Case search for BAs
4 Aufgaben
15 Min.
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In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...
Adding and configuring adapters
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Challenge
Adding and configuring adapters
2 Aufgaben
15 Min.
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With the addition of the Customer Relationship Management and ACME Search System projects to the TrainingCertificationSln, the next step is to add the...
Adding framework components to a solution
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Challenge
Adding framework components to a solution
8 Aufgaben
45 Min.
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The first two application projects are complete. After reviewing the solution's documentation, you need a user interface project, named MainPrj, which...
Adding optional actions to a workflow for BAs
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Challenge
Adding optional actions to a workflow for BAs
2 Aufgaben
10 Min.
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GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...
Applying advanced automation techniques and best practices
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Challenge
Applying advanced automation techniques and best practices
5 Aufgaben
35 Min.
Pega Robotic Automation 22.1 -
While running the Robotic Banking automation, you decide that reorganizing the project will improve efficiency and better align with best practices...
Approving work for BAs
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Challenge
Approving work for BAs
5 Aufgaben
20 Min.
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In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...
Routing work to users for BAs
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Challenge
Routing work to users for BAs
2 Aufgaben
15 Min.
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In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...
Designing a Case Life Cycle for BAs
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Challenge
Designing a Case Life Cycle for BAs
8 Aufgaben
40 Min.
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GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Creating Insights for BAs
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Challenge
Creating Insights for BAs
2 Aufgaben
25 Min.
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GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...