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Distributing work to robots
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Modul
Distributing work to robots
6 Themen
40 Min.
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One of the most crucial elements of using Pega Robot Manager is to ensure that unattended robots have the proper access to its work group and...
Email bot cases and responses
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Modul
Email bot cases and responses
2 Themen
25 Min.
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
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Modul
Email Manager portal
6 Themen
55 Min.
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The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Enhanced interrogation options
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Modul
Enhanced interrogation options
6 Themen
45 Min.
Pega Robotic Automation 22.1 -
To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...
Error resolution and troubleshooting
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Modul
Error resolution and troubleshooting
4 Themen
30 Min.
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Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...
Escalating late work
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Modul
Escalating late work
1 Thema
10 Min.
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Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.
Establishing the robotic infrastructure
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Modul
Establishing the robotic infrastructure
4 Themen
35 Min.
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A robotics administrator must understand how Pega Robot Manager works in the Enterprise Class Structure of Pega Platform™. Learn how Robot Manager...
Identifying duplicate Cases
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Modul
Identifying duplicate Cases
1 Thema
10 Min.
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Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.
Implementing and deploying Pega Care Management
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Modul
Implementing and deploying Pega Care Management
6 Themen
55 Min.
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Implementing Interaction Framework
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Modul
Implementing Interaction Framework
6 Themen
37 Min.
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Implementing the Interaction Framework methodology allows the developer to recognize its strength in the development process for creation of unique...