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Looking for instructor-led training?
4 Std. 25 Min.
Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
1 Std. 15 Min.
Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
1 Std. 25 Min.
Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...
Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...
Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...
Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
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