Creating and managing teams of users

Create work groups and work queues to allow cross-functional teams of users to work from a shared pool of assignments and improve process efficiency.

Principiante

Case Management

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Identify the role of a workgroup in assigning and managing work

Identify the role of a work queue in assigning and managing work

Create workgroups and work queues to manage assignments in applications

Disponible en la siguiente misión:

System Architect v1

Temas

Teams of users

10 minutos

Creating a team

5 minutos

Adding work queues to a team

5 minutos

Cuestionario del módulo

5 minutos