Skip to main content

Module

Creating and managing teams of users

This content is now archived and is no longer updated. Progress is not calculated. Pega Cloud instances are disabled, and badges are no longer awarded. Click here to continue your progress in the latest version.

Work groups and work queues allow cross-functional teams of users to work from a shared pool of assignments and improve process efficiency.

After completing this module, you should be able to:

Identify the role of a work group in assigning and managing work
Specify a work queue to assign and manage work for a work group
Create work groups and work queues within a Pega application

Available in the following missions:

System Architect v3 Application Development Foundation v2

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice