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Creating and managing teams of users

3 Topics

25 mins

Visible to all users
Beginner Pega Platform 8.4 Case Management English

Create work groups and work queues to allow cross-functional teams of users to work from a shared pool of assignments and improve process efficiency.

After completing this module, you should be able to:

Identify the role of a workgroup in assigning and managing work
Identify the role of a work queue in assigning and managing work
Create workgroups and work queues to manage assignments in applications

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