Module

Creating and managing teams of users

3 Topics

25 mins

Visible to all users

Beginner

Pega Platform 8.4

Case Management

English

Create work groups and work queues to allow cross-functional teams of users to work from a shared pool of assignments and improve process efficiency.

After completing this module, you should be able to:

Identify the role of a workgroup in assigning and managing work

Identify the role of a work queue in assigning and managing work

Create workgroups and work queues to manage assignments in applications

Teams of users

10 mins

Creating a team

5 mins

Adding work queues to a team

5 mins

Module Quiz

5 mins