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Module

Creating and managing teams of users

Archived

3 Topics

25 mins

 Visible to: All users Applies to: Pega Platform 8.4
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Create work groups and work queues to allow cross-functional teams of users to work from a shared pool of assignments and improve process efficiency.

Beginner
Case Management
English

After completing this module, you should be able to:

Identify the role of a workgroup in assigning and managing work
Identify the role of a work queue in assigning and managing work
Create workgroups and work queues to manage assignments in applications

Available in the following mission:

System Architect v1

Topics

Teams of users

10 mins

Creating a team

5 mins

Adding work queues to a team

5 mins

Module Quiz

5 mins

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