Search
Configuring customer verification
-
Reto
Configuring customer verification
3 Tareas
15 minutos
-
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Creating a composite tab
-
Reto
Creating a composite tab
2 Tareas
5 minutos
-
As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
...
Creating a new entity
-
Reto
Creating a new entity
5 Tareas
15 minutos
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Customizing the user interface for agents
-
Reto
Customizing the user interface for agents
2 Tareas
15 minutos
-
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Importing customer data from a CSV
-
Reto
Importing customer data from a CSV
2 Tareas
10 minutos
-
U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...
Updating a dialog
-
Reto
Updating a dialog
1 Tarea
15 minutos
-
U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...
Mentored Training: Lead System Architect
-
Instructor Led Training
Mentored Training: Lead System Architect
16 days
Pega Infinity -
The Pega Mentored Training program allows Pega developers to remain on billable projects while still developing their skills in a timely manner. This...
Mentored Training: Senior System Architect
-
Instructor Led Training
Mentored Training: Senior System Architect
12 days
Pega Infinity -
The Pega Mentored Training program allows Pega developers to remain on billable projects while still developing their skills in a timely manner. This...