Search
Pega GenAI in Pega Customer Service
-
Módulo
Pega GenAI in Pega Customer Service
4 Temas
25 minutos
-
Learn how to make use of Pega GenAI™ features that aid CSRs in accessing knowledge, creating automated interaction summaries, suggesting responses...
Pega GenAI in Pega Platform
-
Módulo
Pega GenAI in Pega Platform
4 Temas
30 minutos
-
Learn how to apply Pega GenAI™ Autopilot features to generate Case Types, Data Models, sample data, and Personas to accelerate the application...
Pega GenAI in Pega Sales Automation
-
Módulo
Pega GenAI in Pega Sales Automation
2 Temas
20 minutos
-
Pega Sales Automation™ includes enhancements with Pega GenAI™, which can greatly improve the performance of sales representatives by streamlining...
Pega Knowledge authoring
-
Módulo
Pega Knowledge authoring
3 Temas
30 minutos
-
This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other...
Pega Knowledge Buddy overview
-
Módulo
Pega Knowledge Buddy overview
3 Temas
25 minutos
Pega Knowledge Buddy '24.1 -
Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and...
Pega Low-Code App Factory introduction
-
Módulo
Pega Low-Code App Factory introduction
2 Temas
22 minutos
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Pega Voice AI introduction
-
Módulo
Pega Voice AI introduction
2 Temas
25 minutos
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Presenting suggestions for agents
-
Módulo
Presenting suggestions for agents
4 Temas
35 minutos
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Creating Insights for BAs
-
Reto
Creating Insights for BAs
2 Tareas
25 minutos
-
GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Creating a custom business report
-
Reto
Creating a custom business report
4 Tareas
15 minutos
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...