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24.1 Release notes

  • Módulo

    24.1 Release notes

    2 Temas

    25 minutos

    Pega Platform '24.1 Visible to: All users
  • This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

Gaining insight into business efficiency

Exploring application data with Insights

Building the customer analytical data model

  • Módulo

    Building the customer analytical data model

    9 Temas

    1 h 55 minutos

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Building the Customer Insights Cache

  • Módulo

    Building the Customer Insights Cache

    9 Temas

    1 h 45 minutos

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Evaluating application data with Insights for Business Architects

Configuring a dashboard

Defining a reporting strategy

Designing reports with multiple sources

Monitoring your contact center with Insights

  • Módulo

    Monitoring your contact center with Insights

    2 Temas

    15 minutos

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

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