Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...

Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.

This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...

Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility. 

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

In this module, you learn about the following aspects of Deployment Manager:

• Using the privileges that control access to the features available on...

In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.