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Senior System Architect
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Misión
Senior System Architect
3 Misiones
11 Módulos
11 Retos
1 day 8 horas 55 minutos
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The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
Creating a case from email
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Módulo
Creating a case from email
2 Temas
20 minutos
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Defining a reporting strategy
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Módulo
Defining a reporting strategy
4 Temas
1 h 55 minutos
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Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Designing reports with multiple sources
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Módulo
Designing reports with multiple sources
4 Temas
55 minutos
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Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Mobile apps for Pega applications
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Módulo
Mobile apps for Pega applications
2 Temas
20 minutos
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Learn how to configure delivery options for a mobile app for a Pega Platform™ application.
Routing email based on content
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Módulo
Routing email based on content
3 Temas
25 minutos
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Training the email bot
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Módulo
Training the email bot
2 Temas
20 minutos
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Creating a case from an email
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Reto
Creating a case from an email
4 Tareas
20 minutos
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Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Creating reports that combine data from multiple classes
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Reto
Creating reports that combine data from multiple classes
2 Tareas
30 minutos
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The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...
Deploying a mobile app for Pega Platform
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Reto
Deploying a mobile app for Pega Platform
2 Tareas
30 minutos
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The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...