Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...

Mit Unit-Test-Regeln wird sichergestellt, dass Anwendungskonfigurationen sich erwartungsgemäß verhalten.

This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...

This module covers the pipeline in Deployment Manager that has three elements to it, the application, the environments, and the process model. You...

In this module, learn how to create and edit a deployment pipeline. You also learn how to configure an application task and resolve intermediate...

In this module, you will learn how to perform the following tasks:

• Create and edit a Merge pipeline
• Work with a branch, and then submit the branch...

You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...

For an Assistance Request Case, when users enter the vehicle make, one or more associated models are displayed in the Model drop-down list...