Search
Securing and auditing data
-
Módulo
Securing and auditing data
2 Temas
30 minutos
-
Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track Actions...
Routing email based on content
-
Módulo
Routing email based on content
3 Temas
25 minutos
-
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Training the email bot
-
Módulo
Training the email bot
2 Temas
20 minutos
-
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Configuring security policies
-
Reto
Configuring security policies
2 Tareas
5 minutos
-
GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...
Configuring application Rulesets
-
Reto
Configuring application Rulesets
1 Tarea
20 minutos
-
The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...
Configuring customer verification
-
Reto
Configuring customer verification
3 Tareas
15 minutos
-
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Creating a case from an email
-
Reto
Creating a case from an email
4 Tareas
20 minutos
-
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Creating a composite tab
-
Reto
Creating a composite tab
2 Tareas
5 minutos
-
As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
...
Deploying a mobile app for Pega Platform
-
Reto
Deploying a mobile app for Pega Platform
2 Tareas
30 minutos
-
The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...
Exporting an application
-
Reto
Exporting an application
2 Tareas
30 minutos
-
Development of the HRApps application is complete. You are asked to migrate the application to a testing system. Quality assurance (QA testers)...