Search
One-to-one customer engagement
-
Módulo
One-to-one customer engagement
4 Temas
30 minutos
-
Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and...
Enhanced interrogation options
-
Módulo
Enhanced interrogation options
6 Temas
45 minutos
Pega Robotic Automation 22.1 -
To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...
Enriching data with third party providers
-
Módulo
Enriching data with third party providers
2 Temas
20 minutos
Pega Client Lifecycle Management for Financial Services 8.8 -
Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...
Enterprise architecture
-
Módulo
Enterprise architecture
3 Temas
1 h 5 minutos
Pega Platform '23 -
This module discusses the design architecture of Pega applications and will help you learn to design Pega applications at the enterprise level...
Entities and their relationships
-
Módulo
Entities and their relationships
2 Temas
20 minutos
Pega Customer Service '24.1 -
In a Data Model, entities describe an object, such as a person or an item, by grouping a set of related fields. Each entity becomes a table in the...
Entity data models in Pega Government Platform
-
Módulo
Entity data models in Pega Government Platform
2 Temas
25 minutos
-
This module describes the public sector-specific data model and entities with which Pega Government Platform equips you. The module also details...
Sending offer emails
-
Módulo
Sending offer emails
1 Tema
20 minutos
-
Learn how to send offer emails to qualified customers. Reuse existing actions and customer engagement policies configured in Next-Best-Action Designer...
Error resolution and troubleshooting
-
Módulo
Error resolution and troubleshooting
4 Temas
30 minutos
-
Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...
Integration errors
-
Módulo
Integration errors
3 Temas
30 minutos
-
Connectors are used to integrate with external systems. Errors related to application infrastructure or configuration may occur when a connector...
Escalating late work
-
Módulo
Escalating late work
1 Tema
10 minutos
-
Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.