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Working with Voice AI models

  • Módulo

    Working with Voice AI models

    2 Temas

    15 minutos

    Pega Customer Service 8.8 Visible to: All users
  • You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...

Adding a new property to an existing entity

Adding clickstream data to a customer profile

Refining an Agile Workbench backlog

Assignment Overview

Creating a new entity

Creating new aggregates on streamable data

Enabling Pega Customer Decision Hub agents

Exercise setup - Business Operations environment

  • Reto

    Exercise setup - Business Operations environment

    1 Tarea

    15 minutos

    Visible to: All users
  • In a typical implementation project, the system administrator is responsible for setting up the users and access groups and completing security checks...

Exercise setup - Development environment

  • Reto

    Exercise setup - Development environment

    1 Tarea

    15 minutos

    Visible to: All users
  • In a typical implementation project, the system administrator is responsible for setting up the users and access groups, and completing security...

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