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Preparing Customer Decision Hub for development

Presenting suggestions for agents

  • Módulo

    Presenting suggestions for agents

    4 Temas

    35 minutos

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Promoting rule reuse with relevant records

Reviewing log files

Rule resolution

Adding a new property to an existing entity

Adding clickstream data to a customer profile

Assessing application performance

Automating actions when a property value changes

Circumstancing Rules on a single variable

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