Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...

Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...

Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.