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Exploring application data with Insights
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Módulo
Exploring application data with Insights
1 Tema
15 minutos
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Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...
Gaining insight into business efficiency
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Módulo
Gaining insight into business efficiency
2 Temas
25 minutos
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Design reports to analyze Case data and provide insight into processes and workflows.
Inviting users to an application
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Módulo
Inviting users to an application
1 Tema
10 minutos
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Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.
Managing application access
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Módulo
Managing application access
2 Temas
25 minutos
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Learn how you can configure role-based access control by using the Persona access landing page and Access Manager. The Persona access landing page and...
Managing application access for Business Architects
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Módulo
Managing application access for Business Architects
2 Temas
30 minutos
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User management is fundamental to the successful implementation of a Pega Platform™ application.
As a Pega Business Architect, in order to...
Monitoring your contact center with Insights
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Módulo
Monitoring your contact center with Insights
2 Temas
15 minutos
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Reviewing log files
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Módulo
Reviewing log files
3 Temas
30 minutos
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Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Security Checklist awareness
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Módulo
Security Checklist awareness
1 Tema
20 minutos
Platform -
- What is the Security Checklist?
- How do I access the Security Checklist?
- How to use the Security Checklist?/What is the purpose?
- What happens if I...
Testing for accessibility
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Módulo
Testing for accessibility
5 Temas
1 h 20 minutos
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One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...
Tracking and auditing changes to data
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Módulo
Tracking and auditing changes to data
1 Tema
15 minutos
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Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...