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Configuring a Case suggestion
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Reto
Configuring a Case suggestion
5 Tareas
15 minutos
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Customers of U+ Bank initiate a chat session with a live CSR and request to change their home address. The expected outcome is that Messaging AI...
Configuring a chatbot with web messaging
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Reto
Configuring a chatbot with web messaging
5 Tareas
15 minutos
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The business wants to allow its customers to make payments using a digital messaging channel. The chatbots can handle this type of request and allow...
Configuring a knowledge article suggestion
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Reto
Configuring a knowledge article suggestion
5 Tareas
5 minutos
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Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring chat queues
Configuring common phrases for agents
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Reto
Configuring common phrases for agents
3 Tareas
5 minutos
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U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Configuring organization structure
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Reto
Configuring organization structure
6 Tareas
15 minutos
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For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...
Configuring Pega Robot Manager
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Reto
Configuring Pega Robot Manager
4 Tareas
30 minutos
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MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...
Creating Windows form and procedure automations
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Reto
Creating Windows form and procedure automations
9 Tareas
45 minutos
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The solution design requires a button click on a user interface to perform a search in the ACME Search System and return the nearest store address...
Creating data relationships in Views
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Reto
Creating data relationships in Views
4 Tareas
10 minutos
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The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating solutions and projects
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Reto
Creating solutions and projects
1 Tarea
15 minutos
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Based on the business case, the training certification solution requires two projects for two separate applications: Customer Relationship Management...