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Pega Customer Decision Hub Foundation

Pega Process AI Essentials

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Misión

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Retos

    1 h 30 minutos

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Best practices for building accessibility into Pega applications

    • Módulo

      Best practices for building accessibility into Pega applications

      5 Temas

      1 h 15 minutos

      Visible to: All users
    • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

    Business case for accessibility

    • Módulo

      Business case for accessibility

      3 Temas

      35 minutos

      Visible to: All users
    • Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...

    Configuring chat queues and routing

    • Módulo

      Configuring chat queues and routing

      5 Temas

      40 minutos

      Visible to: All users
    • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

    Configuring Digital Messaging Manager

    Next best action and customer interactions

    Pega positioning for Business Architects

    Presenting suggestions for agents

    • Módulo

      Presenting suggestions for agents

      4 Temas

      35 minutos

      Visible to: All users
    • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

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