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Configuring and managing a deployment pipeline

  • Reto

    Configuring and managing a deployment pipeline

    8 Tareas

    15 minutos

    Visible to: All users
  • As a Release Manager, you are responsible for managing the application deployment pipelines with the help of the Deployment Manager. You have an...

Configuring business conditions

Configuring cascading approvals with an authority matrix

Configuring chat queues

Configuring chat routing

  • Reto

    Configuring chat routing

    3 Tareas

    5 minutos

    Visible to: All users
  • U+ Bank is implementing Digital Messaging. The bank has created chat queues for General, Billing, and Technical questions. U+ Bank asks you to set up...

Configuring coexistence of a Theme UI Kit service request

  • Reto

    Configuring coexistence of a Theme UI Kit service request

    7 Tareas

    5 minutos

    Visible to: All users
  • A new regional branch of U+Bank uses a Constellation-based Pega Customer Service™ application. To streamline their operations, they want to quickly...

Configuring common phrases for agents

Configuring intelligent routing

  • Reto

    Configuring intelligent routing

    2 Tareas

    10 minutos

    Visible to: All users
  • The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...

Configuring organization structure

  • Reto

    Configuring organization structure

    6 Tareas

    15 minutos

    Visible to: All users
  • For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...

Configuring payment plans

  • Reto

    Configuring payment plans

    2 Tareas

    10 minutos

    Pega Customer Service 8.8 Visible to: All users
  • U+Bank wants its CSRs to offer a new payment plan to customers who are in collections. The payment plan consists of four equal payments made over one...

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