Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...

This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

In Pega Platform™ applications, you can enable accessibility without reconfiguring the existing user interface (UI). For example, some users require...

In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...

Explore the fundamentals of Constellation, the new architecture, design system, and user interface (UI) of Pega Infinity™.

Learn about the approach to UX and UX best practices that a lead system architect (LSA) applies in the creation of a Pega Platform™ application.