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Evaluating application data with Insights for Business Architects

Designing a mobile app experience

Designing UI for multiple devices

Configuring a dashboard

Configuring chat queues and routing

  • Módulo

    Configuring chat queues and routing

    5 Temas

    40 minutos

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring Digital Messaging Manager

Debugging system performance

Defining a reporting strategy

Designing reports with multiple sources

Initiating a call from a messaging interaction

  • Módulo

    Initiating a call from a messaging interaction

    1 Tema

    10 minutos

    Pega Customer Service 8.8 Visible to: All users
  • Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

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