Search
Always-On Outbound Customer Engagement
-
Mission
Always-On Outbound Customer Engagement
7 Modules
7 Défis
5 heures 55 mins
-
Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...
Decisioning Consultant
-
Mission
Decisioning Consultant
5 Missions
1 day 7 heures 25 mins
-
Gain greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub. Learn how Pega Customer Decision Hub uses...
Pega Digital Messaging
-
Mission
Pega Digital Messaging
8 Modules
6 Défis
6 heures 10 mins
-
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...
Application essentials
-
Module
Application essentials
4 Rubriques
40 mins
-
Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.
...
Building a Data Model for Business Architects
-
Module
Building a Data Model for Business Architects
6 Rubriques
1h 35 mins
-
As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Configuring chat queues and routing
-
Module
Configuring chat queues and routing
5 Rubriques
40 mins
-
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring Digital Messaging Manager
-
Module
Configuring Digital Messaging Manager
8 Rubriques
1h 10 mins
-
The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Initiating a call from a messaging interaction
-
Module
Initiating a call from a messaging interaction
1 Rubrique
10 mins
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
Setting chat and messaging behavior
-
Module
Setting chat and messaging behavior
4 Rubriques
35 mins
-
Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Importing customer data from a CSV
-
Défi
Importing customer data from a CSV
2 Tâches
10 mins
-
U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...