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One-to-one customer engagement
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Module
One-to-one customer engagement
4 Rubriques
30 mins
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Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and...
Enhanced interrogation options
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Module
Enhanced interrogation options
6 Rubriques
45 mins
Pega Robotic Automation 22.1 -
To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...
Enriching data with third party providers
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Module
Enriching data with third party providers
2 Rubriques
20 mins
Pega Client Lifecycle Management for Financial Services 8.8 -
Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...
Entities and their relationships
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Module
Entities and their relationships
2 Rubriques
20 mins
Pega Customer Service '24.1 -
In a Data Model, entities describe an object, such as a person or an item, by grouping a set of related fields. Each entity becomes a table in the...
Entity data models in Pega Government Platform
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Module
Entity data models in Pega Government Platform
2 Rubriques
25 mins
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This module describes the public sector-specific data model and entities with which Pega Government Platform equips you. The module also details...
Sending offer emails
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Module
Sending offer emails
1 Rubrique
20 mins
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Learn how to send offer emails to qualified customers. Reuse existing actions and customer engagement policies configured in Next-Best-Action Designer...
Error resolution and troubleshooting
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Module
Error resolution and troubleshooting
4 Rubriques
30 mins
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Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...
Integration errors
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Module
Integration errors
3 Rubriques
30 mins
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Connectors are used to integrate with external systems. Errors related to application infrastructure or configuration may occur when a connector...
Escalating late work
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Module
Escalating late work
1 Rubrique
10 mins
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Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.
Essentials of always-on outbound
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Module
Essentials of always-on outbound
3 Rubriques
30 mins
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Learn about the principles of always-on outbound customer engagement and its similarities and differences with traditional outbound marketing. Gain an...