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Configuring and managing a deployment pipeline

  • Défi

    Configuring and managing a deployment pipeline

    8 Tâches

    15 mins

    Visible to: All users
  • As a Release Manager, you are responsible for managing the application deployment pipelines with the help of the Deployment Manager. You have an...

Configuring business conditions

Configuring cascading approvals with an authority matrix

Configuring chat queues

Configuring chat routing

  • Défi

    Configuring chat routing

    3 Tâches

    5 mins

    Visible to: All users
  • U+ Bank is implementing Digital Messaging. The bank has created chat queues for General, Billing, and Technical questions. U+ Bank asks you to set up...

Configuring coexistence of a Theme UI Kit service request

  • Défi

    Configuring coexistence of a Theme UI Kit service request

    7 Tâches

    5 mins

    Visible to: All users
  • A new regional branch of U+Bank uses a Constellation-based Pega Customer Service™ application. To streamline their operations, they want to quickly...

Configuring common phrases for agents

Configuring intelligent routing

  • Défi

    Configuring intelligent routing

    2 Tâches

    10 mins

    Visible to: All users
  • The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...

Configuring OpenID Connect authentication

Configuring organization structure

  • Défi

    Configuring organization structure

    6 Tâches

    15 mins

    Visible to: All users
  • For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...

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