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Application Development Intermediate
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Mission
Application Development Intermediate
7 Modules
7 Défis
8 heures 35 mins
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Take the next step in your journey towards mastering Application Development.
Pega Customer Decision Hub Foundation
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Mission
Pega Customer Decision Hub Foundation
5 Modules
7 Défis
4 heures 30 mins
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Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Pega Process AI Essentials
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Mission
Pega Process AI Essentials
4 Modules
3 Défis
3 heures 5 mins
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In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...
Pega Voice AI
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Mission
Pega Voice AI
7 Modules
2 heures 25 mins
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Building the customer analytical data model
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Module
Building the customer analytical data model
9 Rubriques
1h 55 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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Module
Building the Customer Insights Cache
9 Rubriques
1h 45 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Pega positioning for Business Architects
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Module
Pega positioning for Business Architects
7 Rubriques
1h 40 mins
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As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...
Form autofill
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Module
Form autofill
3 Rubriques
20 mins
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Next best action and customer interactions
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Module
Next best action and customer interactions
2 Rubriques
20 mins
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The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Pega Voice AI introduction
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Module
Pega Voice AI introduction
2 Rubriques
25 mins
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Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...