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Application Development Intermediate
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Mission
Application Development Intermediate
7 Modules
7 Défis
7 heures
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Take the next step in your journey towards mastering Application Development.
Email Bots for Pega Customer Service
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Mission
Email Bots for Pega Customer Service
4 Modules
3 Défis
2 heures 40 mins
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Senior System Architect
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Mission
Senior System Architect
4 Missions
16 Modules
15 Défis
1 day 20 heures 35 mins
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Building upon the foundational knowledge acquired in the System Architect mission, the Senior System Architect mission continues the journey to...
Creating a case from email
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Module
Creating a case from email
2 Rubriques
20 mins
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Deployment Manager
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Module
Deployment Manager
4 Rubriques
38 mins
All Products -
This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...
Designing reports with multiple sources
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Module
Designing reports with multiple sources
4 Rubriques
55 mins
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Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Reviewing log files
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Module
Reviewing log files
2 Rubriques
25 mins
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Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Routing email based on content
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Module
Routing email based on content
3 Rubriques
25 mins
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Training the email bot
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Module
Training the email bot
3 Rubriques
25 mins
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Automating actions when a property value changes
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Défi
Automating actions when a property value changes
2 Tâches
15 mins
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The Payroll Department at TGB reports that some employees enter an incorrect bank name when enrolling in direct deposit. The payroll department...